The South African Social Security Agency (SASSA) has intensified its crackdown on illegal grant deductions, following a surge in complaints from beneficiaries about unauthorized deductions by insurance companies and funeral schemes. CEO Themba Matlou has strongly emphasized that SASSA does not authorize such transactions without explicit consent and urged victims to report incidents immediately.
The Scale of the Problem
Many social grant recipients have discovered that insurance premiums are being deducted from their grants without their knowledge or approval, with some believing SASSA is collaborating with these companies. Recent reports indicate beneficiaries are losing R165 from their grants due to these unauthorized deductions, moving beyond isolated incidents to what appears to be organized fraudulent activity.ALSO READ : SASSA R362 Relief: Key Dates and How to Collect!
SASSA’s Official Position!
“We respect our clients and the legislation that governs social assistance. Your grant is yours, and we cannot dictate how you spend it. We will never do anything to take away from what is rightfully yours,” stated Matlou. The agency has clarified it does not work with financial service providers and lacks authority to make deductions without beneficiary consent.
Legal Framework and Regulations
According to Regulation 29 of the Social Assistance Act of 2004, only one funeral policy deduction per month is permitted, subject to a 10% limit of the grant amount, provided the beneficiary has given explicit consent. Importantly, funeral policy deductions are strictly prohibited from child-related grants such as the Child Support Grant, Care Dependency Grant, or Foster Child Grant, as well as Temporary Disability Grants.
How to Report and Resolve Issues!
Immediate Action Steps
Affected beneficiaries have several options for addressing unauthorized deductions:
| Reporting Method | Contact Details | Required Information |
|---|---|---|
| SMS Dispute | 34548 | ID number and financial provider name |
| SASSA Helpline | 0800 60 10 11 | Full complaint details |
| Local Office Visit | Nearest SASSA branch | Documentation and proof |
| GrantEnquiries@sassa.gov.za | Written complaint |
Investigation Process
SASSA has handed investigations over to the South African Police Service (SAPS) to track down those responsible for these unauthorized deductions. Misrepresenting yourself as a government entity constitutes a serious criminal offense.
Prevention Measures
The agency has implemented several protective measures:
- Enhanced beneficiary education campaigns
- Improved verification procedures for legitimate deductions
- Stricter oversight of financial service providers
- Regular monitoring of grant payment systems
Moving Forward!
SASSA continues to emphasize that it will never collaborate with funeral or insurance companies unless explicitly permitted by law. The agency remains committed to protecting beneficiaries’ rights while ensuring compliance with social assistance legislation.
FAQs
Q: Can SASSA legally deduct money from my grant? A: No, SASSA cannot deduct money without your explicit written consent.
Q: What’s the maximum allowed funeral policy deduction? A: Only 10% of your grant amount per month, with your consent.
Q: How do I report unauthorized deductions? A: SMS your ID and provider name to 34548 or visit your nearest SASSA office.